Job Description

Collections and Recoveries Consultant (Principal / Lead)– Competitive Salary+ Benefits– Eastern / Central USA/ Remote or Hybrid

The Role

Are you experienced in collections or credit risk management and eager to apply your expertise to consultancy projects? Have you led initiatives that transformed collections practices? If so, we have an exciting opportunity for you.

As a Collection and Recoveries Consultant at Arum, you will deliver bespoke consultancy services to clients across sectors like Banking, Financial Services, Utilities, Telecommunications and Government.

You will play a vital role in designing, implementing and delivering solutions that enhance collections and recoveries processes, helping clients meet financial and operational objectives. This role demands a blend of problem solving, analytical expertise, client management skills, and deep understanding and experience of collections and recoveries processes.

We are seeking candidates based in the Eastern United States, with examples of potential locations including Delaware, Florida, or Austin, Texas. This position is ideal for candidates located in the Eastern or Central time zones to ensure seamless collaboration with our teams and clients.

This is an exciting role where each client engagement offers a different opportunity to showcase your skills as well as enhancing your experience.

Key Responsibilities:

• Delivering tailored collections and recoveries solutions to clients, addressing their unique challenges and objectives.
• Work collaboratively with senior consultants and client teams to gather data, analyze current processes, and identify areas for improvement.
• Facilitate the development and implementation of enhanced collections and recovery strategies that align with clients' business goals.
• Analyse delinquent account portfolios to identify trends, assess risk, and recommend strategies to improve recovery rates.
• Conduct detailed analysis of client data to identify performance gaps and opportunities for improvement in collections processes.
• Prepare comprehensive reports and presentations for clients, detailing findings, recommendations, and potential impact on their business.
• Conduct planning and execution of consultancy projects, ensuring they are delivered on time, within scope, and within budget.
• Lead and / or coordinate internal and client teams to ensure seamless project delivery and adherence to project plans.
• Other assigned duties.

The Company

Headquartered in the UK, Arum is a global business that has been helping organizations achieve better debt outcomes for over 25 years, delivering solutions in more than 20 countries.

We provide independent advice combined with pragmatic delivery, transforming collections technology, strategy and operational performance to deliver better customer and client outcomes.

We work with leading brands across financial services (banking, lending, debt purchase), utilities, telecommunications and the public sector.

Our unique vantage point at the centre of the industry coupled with Arum’s team of practitioner experts means we are unlike any other consultancy, often delivering on our own recommendations

Our knowledge of the debt industry is unrivalled.

The Person

• Applicants should possess a degree or equivalent qualification in a relevant field. Equivalent qualifications may include professional certifications or demonstrable work experience at a comparable level.
• Experience in collections, recoveries, or credit risk management, preferably within a consultancy
• Demonstrated ability to be a leader in the field , driving innovation and excellence in collections and credit risk management practices. Familiarity with collections technologies, data analysis tools, and project management software is beneficial.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; experience with data visualization tools is a plus.
• Please state in your CV/ Application the answer to this question " What interests you about this role and why do you want to join Arum?"

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