Job Description

Rita's Franchise Company, LLC an Iconic Brand has a great opportunity within our Operations Department. If you have a passion for helping people achieve their dreams of owning their own successful business while serving Ice Custard and Happiness to guests. Then please read on.

Franchise Consultant

DEPARTMENT: Operations

Essential Duties and Responsibilities:

• Deliver strong shop level operations, and profitable top line sales growth through the successful execution of company initiatives.
• Provide structured feedback and effective coaching and counseling to the Franchisees on performance and growth.
• Understands and drives company business metrics to ensure effectiveness, high performance, and profitability.
• Responsible to meet or exceed KPI’s set annually.
• Execution of the business plan to drive shop operational performance and unit level economics.
• Utilize tools provided to ensure execution of Rita’s Operational and Brand Standards.
• Lead and influence across multiple levels within the Franchisee community and Headquarters team.
• Identify objectives and systems to improve underperforming shops.
• Support regional and national meetings as directed.
• Actively participate in cross functional Cool Support Center meetings, as needed.
• Cultivate a culture of high performance and accountability centered around the Rita’s Way fundamentals.
• Collaborate as needed with cross-functional teams to launch and achieve targeted results for brand programs and initiatives.
• Implementation and training for new products, roll outs, programs, and equipment in the Rita’s System
• Coordinate, train, and execute assigned new shop openings and transfers.
• Work with franchisees to plan and execute local store marketing programs.
• Communicate to immediate supervisor and Franchisee any non-compliant situations in field regarding RFC’s policies, procedures, and Brand Standards
• Perform shop visits to ensure the proper display and application of corporate branding materials, shop manager development, local store marketing, and educating and supporting shops with best practices.
• Perform other duties as requested, directed or assigned.

Required skills, experience, and education:

• 4-year college degree or equivalent experience.
• 2-5 years of related management experience in restaurant, retail, or hospitality industry.
• Valid driver’s license, insurance, and reliable transportation
• Exude a strong professional presence when working with different personality traits.
• Ability to communicate verbally and written in a professional and positive manner, to leadership, as well as internally and externally.
• Required computer skills: Proficiency with Microsoft Office and Excel
• Marketing skill: Basic knowledge of social media.
• POS knowledge and proficiency
• Certified Food Safety Manager Certificate (ServSafe) a plus
• Excellent oral and written communication skills with the ability to coach, influence and motivate others.
• Strong analytical, time management and problem-solving skills.
• Valid driver license and car insurance for travel within the US.

Physical Demands:

• While performing the duties of this job, the employee may be required to taste and smell the products.
• Stand for long periods of time.
• Domestic travel by car and/or air can vary from 1–14-day periods.
• Work “restaurant hours” including weekends, evenings, and mornings.
• May be required to work holidays.
• Must be able to lift to 50 pounds.
• Must be willing and able to operate all equipment used in shop operations.
• Perform repetitive tasks, i.e. scooping, stirring, and lifting.
• Required to travel up to 80% of the work schedule in any given week.

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