Our company is seeking a Service Manager to lead a dynamic team focused on delivering exceptional customer service, meeting client needs, and fulfilling commitments. This critical role is responsible for overseeing the profitable execution of maintenance agreements and emergency service deliverables while maintaining high levels of client retention and ensuring compliance with legal and safety standards.
As a Service Manager, you will uphold the companys commitment to integrity and safety by adhering to established management procedures and processes. This position plays a pivotal role in maintaining the financial health of the business unit by ensuring positive cash flow, achieving gross profit goals, managing contract escalations, and fostering client retention. Success in this role requires balancing employee satisfaction, customer satisfaction, and financial performance to drive overall success and long-term growth.
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Why Work With Us:
We are committed to fostering a positive work environment that values work-life balance and professional growth. Our team enjoys frequent events to reward employees during working hours, career advancement opportunities, and a supportive culture that encourages personal and professional development. We believe in maintaining a workplace where passion and personality matter, and we strive to be the best at what we do while treating everyone with respect and integrity. Join us and be part of a team that truly cares about making a difference in the Charlotte community.
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